Right of withdrawal

1.1 The Customer has the right to withdraw without penalties within 14 days :

  • for goods , from the day of receipt ;

  • for any digital services , from the day of conclusion of the contract .

1.2 Operating methods (art. 54 Consumer Code):

  • the Customer can initiate the return request independently by accessing the Order Status page received via email or by entering their customer account on the Site and selecting the “Request return” option;

  • or send the Seller an explicit declaration (by post or email) of withdrawal, also using the standard form in Annex 1, letter B of the Consumer Code.

1.3 Following the request, the Seller will send confirmation of receipt and, after checks, acceptance or rejection of the withdrawal with related instructions.

1.4 Returns (art. 57): the Products must be sent to Bluefields sas, Via C. Jussi, 30/a 40068 - San Lazzaro Di Savena (BO) – Italy (or delivered to the indicated location) within 14 days of the withdrawal notification. Return costs and risks are the responsibility of the customer.

1.5 Condition of the goods:

  • unused/worn/washed;

  • with tags/seals intact;

  • in the original packaging (if single-use, unopened);

  • with labels and accessories (dust bags, hangers, etc.);

  • beachwear/underwear only tried on over your own underwear, with hygienic protection intact;

  • undamaged;

  • shipped within 14 days ;

  • For returns from non-EU countries, import duties and taxes in Italy must be paid in advance by the Customer.

1.6 Exclusions (art. 59): personalized/made-to-measure goods, sealed goods not suitable for return for hygiene reasons once opened.

1.7 Refunds : if the withdrawal is valid, the Seller will refund the price paid (net of duties/taxes not included in the sale price) within 14 days of knowing about the withdrawal, and may withhold the refund until receipt of the goods or proof of shipment.

Options:

  • Voucher equal to the price of the returned goods (net of extra charges), spendable within 90 days in a single solution;

  • Refund to the original method (Cards/PayPal/Shop Pay/Apple Pay/Google Pay/Klarna: times depending on the provider; Bank transfer/SOFORT/iDEAL: bank times; Cash on delivery: bank transfer to the customer's IBAN, with deduction of any bank fees incurred).

1.8 In case of non-compliance with the terms/procedures, the return may be refused ; the Customer may request the return of the goods at his/her own expense within 14 days.

1.9 No exchanges (size/color/model) are permitted upon withdrawal, unless otherwise indicated on the Site.