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Customer Service

 

Payment Methods

  • Credit Card

    We accept only credit cards belonging to International Circuits Visa and Mastercard.
    The payment is done via the payment gateway Braintree (Paypal Group).
    During checkout, if you're buying as a registered user, you will be given the option to save the data of your credit card (Braintree on secure servers) to speed future purchases.
    If your card is protected by 3D Secure fraud systems (such as Verified by Visa or MasterCard SecureCode), at the time of purchase it will get a popup with the authentication request.
    NOTE: on your bank account payment will be indicated with the merchant "SUGO Snc"

    pci-dssThis website is PCI DSS Compliant.
    Credit Card payments are protected following PCI DSS security standards.


  • PayPal

    Do you have a Paypal account?

    If you have a PayPal account you can pay quickly by entering your credentials for PayPal (email and password),

    You do not have a PayPal account?

    You can use your credit card without any registration, in which case you will need to enter only some of your data and those of your credit card.
    NOTE: Payment will be made at Sugo Snc: info@sugosolutions.com and will be reported on your card as PayPal * SUGO SNC
    paypal


  • Bank Transfer

    You can pay by bank transfer.
    Shipment will take place only after the actual crediting the following account "Sugo Snc".
    Data for the payment will be communicated at time of order.
    You will be prompted to send a proof of payment within 48 hours of ordering.

  • Cash on delivery

    You can pay cash on delivery directly to the carrier (Italy only).
    This payment method is an additional charge of 8€. only cash will be accepted for a maximum amount of 3,000€.

 

Delivery time, charges and duties

Destination Shipping Type Working days Shipping Fee
Italy Standard for orders up to 100 € 1-3* 10 €
  Standard for orders over 100 € 1-3* Free
  Express (for orders until 12am) 1* 20 €
  COD extra fee   8 €
Europe (EU) Standard for orders up to 200 € 3-7 20 €
  Standard for orders over 200 € 3-7 Free
Europe (Not EU) & Russian area countries Standard for orders up to 500 € 3-21 35 € **
  Standard for orders over 500 € 3-21 Free **
Rest of the world Standard for orders up to 500 € 3-7 50 € **
  Standard for orders from 500 € to 700 € 3-7 35 € **
  Standard for orders over 700 € 3-7 Free **

* *Delivery to Basilicata, Campania, Calabria, Puglia regions and Italian Islands may take an additional day.

** Customs fees, import duties and local taxes are the responsibility of the customer (DDU).

 

Returns & Exchanges Informations

You can return products if they fit within the terms set out in our rules in Return policy.
You may return it within 14 working days from the delivery date.
You can not make changes to items, only refunds.
You can request return in two ways:

If you purchased as a registered user

If during the purchase you are signed in or created an account simultaneously providing "user name" and "password", you will need to log into your account.
After providing the access data you will find yourself in your user area: click on "Returns Management (RMA)" and then "Request New RMA".
After clicking on the link for the return request will be guided by the system will ask you a few final details.

If you purchased as guest

If during the purchase you chose not to create the account we ask that you follow this link and give order number and email address used during checkout.

 

Return Policy

1. The Law

bluefields.it guarantees the right of withdrawal as provided for by Legislative Decree no. 206 of September 06, 2005 with the subject "Consumer Code in accordance with art. 7 of the law no. 229 July 29, 2003", modified by Legislative Decree ni. 21 of February 21, 2014, Article 1.
Our client who place orders through the website bluefields.it has the right to return goods/services, without penalty and without specifying the reason, within fourteen (14) working days.
They shall run:
a) for goods, from the day of receipt by the consumer
b) for services (such as vouchers) from the day of conclusion of the contract, or by the completion and dispatch of our systems with digital delivery.

2. Return request

To obtain the right of return you must write a notice and send it traceable mail (with return receipt) at “Bluefields Sas di Mingozzi Maria & C., Via Jussi, 30 - 40068 San Lazzaro di Savena 40068 (BO) ITALY or by e-mail by writing to support@bluefields.it or still following the return procedure that the customer can find (if he is registered and owns an account) in the “my Account" section.

2. Necessary conditions

a) The return request must be submitted within the time limits set forth in paragraph "1. The Law" and in the manner set out in paragraph "2. Return request"
b) The product must not have been used, worn, washed or damaged
c) The products are delivered to the customer with an identification and disposable tag: it must still be present, well preserved and, in the case of disposable seals, attached to the original position.
d) The products must be returned in their original packaging, if it is disposable must be closed and has yet to be well sealed. The leaders will still have all the labels, packaging and accessories (dustbags, hangers, garment covers, etc..) received with the order.
e) Swimwear and underwear clothes (Bikini, briefs, boxers etc.) can be tested by the customer over his underwear. The returns of these items will not be accepted if the label transparent sanitary protection were to be removed, or in the case in which the heads for signs of use.
f) The return must be made in a lump sum after approval / acceptance of the seller and using the courier indicated by our customer support team. The customer will receive an e-mail that will start the return process and indicate the reference authorization. This e-mail must be printed and inserted inside the package.
g) The shipping costs for the return of goods are the responsibility of the customer. The customer can ship by choosing his own method as long as it is traceable or has the faculty to take advantage of our "collect and return" service at the cost of 10 €, for returns from abroad the cost can vary depending on the state of origin, ranging between 20 and 50 €: the customer will be informed by our service department on the cost of support in the moment in which the authorization will be sent.
h) The cost of shipping will be deducted from the refund which will be done by bluefields.it and will be invoiced to the customer.
i) Returned products must be delivered to the courier within fourteen (14) days from the date on which the customer has received the e-mail of acceptance of return.
l) The seller has the right not to accept the return of products that do not conform to the characteristics and requirements listed here or in the event that the return procedure has been carried out without following the instructions in this section.

3. Refund times

bluefields.it refund any purchase without penalty, in the shortest time possible, and in any event no later than fourteen (14) days from the date on which bluefields.it has received the goods sold or when the consumer has demonstrated to have them shipped back.
The moment bluefields.it has received the returned goods and checked that all the requirements have been met, the customer will receive an e-mail confirmation of acceptance / refund / replacement made.

4. Refund method

The customer can choose between two different ways to complete the return process:
a) Voucher value: the customer will receive a discount code that will correspond to the value of the returned item excluding shipping. This code can be used within 90 days from the date of issue can not be combined with any other coupon codes or discount vouchers. The value must be used in a single solution for an order that has a value equal to or higher than the refund.
b) Payment refund: for orders paid with Paypal or Credit Cards normally the refund is made within 24/48 hours of acceptance and it will be sent to the account/credit card the from which gave rise to the payment, however, it may take several days for the buyer to receive the reversal / refund by Paypal or Credit Card bank. In case of payment by bank transfer, the amount will be returned to the original account by bank transfer: times may vary from bank to bank and can take up to 5-6 working days by the act of sending the refund because the value is credited on the customer's account. 
If the payment has been done with "COD" (cash on delivery) the refund will be made by bank transfer: the customer must provide a bank account number (IBAN) to which we will send the money.

5. Defective or wrong items return

In case in wich the customer receive a product does not comply with the order or if it is defective/damaged the cost of returning the goods will be paid by bluefields.it only if it is made through the courier that we will provide.
If there were to be the case in which, the required product in the order that has received wrong delivery should not be available, bluefields.it will offer the customer the refund methods illustrated in point "4. Refund method". bluefields.it will not be liable in any way and will not respond to claims that they are more of the wrong order at net of shipping.
bluefields.it reserves the right to request photographic proof before authorizing made for faulty goods and bear the shipping costs for the return of the goods at depots.

6. Change the goods

bluefields.it does not manage or accept requests to change goods (sizes, colors, articles, etc ...): the customer who wants to replace a product shall exercise the right of withdrawal in accordance with the procedures described above to make the product and, if desired, he will proceed by sending a new order.

 

Terms of service

1. Terms of use

By accessing the website bluefields.it users will use products and services, hereinafter commonly referred to as "Services".
Access to the site bluefields.it and Services are governed by the terms, conditions, and notices collectively called "Terms of Service". In order to use the Services and access the website bluefields.it users agree to all the Terms of Service below: they can be updated without notice. We invite you to read this page regularly to take notice of any changes to the Terms of Service.
It will be our pleasure to make it easy and intuitive your navigation, keep the site up to date in content and services, and above all make it easier to enter.
We reserve the right to discontinue or change the Services without prior notice, for example in the event that access to this website is not available for a specific period: the navigation on our site is permitted on a temporary basis and is not guaranteed.
From time to time we may restrict access to the entire website or some sections of it.
Access to the site and related services are intended solely for personal use
We invite you to read the section "4. Intellectual Property Rights, Copyright & Trademark” in the Terms & Conditions and the section "1. Preamble” in the Sales Conditions, where it is explained that the company "Sugo Snc di Federico Sacchi and Cristian Antolini” is the owner of the site bluefields.it and acts in the name and on behalf of “Bluefields Sas di Mingozzi Maria & C.” also concerning to monetary transactions generated by the purchase of the goods or their return.

2. Protection of personal data

You can refer to our privacy policy in the "Privacy Policy" section: in it we describe the ways in which we use your personal information. Browsing and using this website you agree to the processing of your data described herein and warrant that you have provided them and they are correct.

3. Interdictions

Browsing, accessing and using this site bluefields.it also interdictions are accepted.
You may not: commit or encourage a criminal offense, violate and groped to alter any aspect of the Services; alter the data and contents; cause disturbance to other users or to send unsolicited material, commonly called "spam"; transmit and / or spread viruses, trojans, worms, logic bombs or publish any material that is harmful in terms of technology, in breach of confidentiality and privacy, or is in any way offensive or obscene; violate the proprietary rights of any subject; groped in any way to influence the activities of this website or access to computing facilities that maintain and compromise the exercise. Violation of this rule may constitute an offense under the Italian law. bluefields.it, through the companies "Sugo Snc" and "Bluefields Sas di Mingozzi Maria & C.", denounce such violations to the competent authorities and disclose your identity to them.

4. Intellectual Property Rights, Copyright & Trademark

The website bluefields.it and all of its contents are property of "Sugo Snc" that is the owner of the rights of reserved documents, images, characters, design, music, software, codes and format scripts: they are protected worldwide by laws and treaties on copyright. To store, print and display the content supplied is permitted solely for your personal use. Any publication, distribution, reproduction, alteration or redistribution in any form for any business purpose is strictly prohibited.
"Bluefields Sas di Mingozzi Maria & C." is the owner and guarantor of the goods sold until your purchase.
"Sugo Snc" and "Bluefields Sas di Mingozzi Maria & C." prohibits the use of content or trademarks on this site bluefields.it for any other purpose or aim other than those mentioned above for personal use.

5. Account creation and access to the Community

To become part of the bluefields.it Community or to make purchases our navigators, any future users, must create an account by registering using the following steps:

Click on the link "Login" that appears in the menu bar at the top right of any page.
Click on the link “Create an Account”
Enter the required fields "Name", "Last Name", "Email Address" and "Password": check that password chosen is correct by completing the field "Confirm password" necessary for cross-checking the two boxes.
Then, clicking on "Submit" at the bottom right, you will be registered by completing the process of creating your account
The system will automatically send a first email to the address specified by the user during the registration phase: on this message we will indicate the selected data for future access (Email and Password). Please save this information in a safe place.
When the creation process will be finished succesfully you can make the first purchases. Since that time you can also access to your reserved area called "My Account". In this area will be offered information services of various kinds in the form of links to the menu, such as

Track orders
To view orders and purchases history
View and change your contact and shipping information.
Edit your login information
Ask for goods return
View and change the preferences of applications inside the site
As indicated in the "Sales contract" paragraph inside the “Sale Conditions” you can also finalize purchases without registering to our community of bluefields.it: by adopting this method you will not receive the above information services described reserved for those who create an account.
However we willl do our best to send the necessary billing information and research your purchases.
We remind our users that entering any area of bluefields.it on a public computer (eg public library, lecture halls, etc..) they must perform the log-out procedure carefully when they close the session of use: without doing correctly the log-out other users of the same computer will be able to access to your account just used. In addition, if access is made from a mobile device (eg a mobile phone or tablet) through a web browser or an application, you could stay connected on that device to our website depending on the settings: we suggest and recommend that you protect mobile devices with a password, and if it is lost or stolen, you use the remote wipe options (if available) to delete all personal information on the device; finally please change the password for bluefields.it if you are unsure of your personal informations security.
We reserve the right to ask users who do not accept or do not intend to comply with the terms stated herein, to refrain from using the website bluefields.it and block / delete the user account.

6. Ownership of trademarks, images and copyrights of third parties

The trademarks and images of third parties products and all persons (including their names and images) are in no way associated, linked or affiliated with bluefields.it. All trademarks / names on this website belong to their respective owners. The trademarks and names are used within bluefields.it just to differentiate, describe and promote the products for sale on bluefields.it.
Items for sale on our website are generally characterized by a famous brand and known to the public. Any use of these brands not in accordance with the law or not authorized by us involves serious legal consequences. It is expressly forbidden to use these brands to take unfair advantage of the reputation of the same or to cause damage to them and their respective owners.

7. Links to this website

If you are interested to activate links to our website and singular pages inside of it, or deep hypertext links such as deep frames or deep links, please contact us at "support@bluefields.it": the request and possible approval are necessary to activate the hyperlink. The use of meta-tags without our consent is forbidden. Activation, if granted, is free of charge and non-exclusive.
"Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" have the right to refuse and reject direct links to our website if connectiong to bluefields.it could harm the reputation of that site or its administrators. The link must not suggest any form of association, endorsement or support from us in the event that does not exist. Who creates the link from a website it must always be the owner of it.

8. Links to other websites

bluefields.it may contain hyperlinks (the "links") to other sites that have no connection with it and the companies "Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc". Such web sites are not monitored by the above companies, so "Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" can not be held responsible for the content of these sites and methods adopted by them, in respect of the processing of your personal data while browsing inside. The activation of links should not be interpreted as a recommendation or suggestion for the user to navigate on linked sites, nor any guarantee as to their content, services or goods provided by them and sold to Internet users.

9. Notice about the content and accessibility

“Bluefields Sas di Mingozzi Maria & C.” and “Sugo Snc” apply all efforts to avoid that they are published on the website bluefields.it content, images, videos, sounds and graphics that may in any way be deemed offensive to the dignity of persons, freedom of expression, sexual and religious conditions, civil and human rights.
"Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" not also ensure that such contents are appropriate or lawful in other states outside Italy. If the user recognize the above case studies please do not access the website bluefields.it: if the user decide to use the services offered will be exclusive action under its responsibility and free choice.
"Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" can not guarantee that the website bluefields.it operate continuously, without interruption, error-free system, it is unavoidable for the dynamic nature of the Internet and the required correlation with companies telecommunications and abroad. We try to do our best to ensure service continuity and we installed the site on secure and technologic servers.

10. Mandatory requirements of the client users

Registration on our website bluefields.it is free, but to place orders on bluefields.it customers must meet all the following mandatory requirements:

Being a "End-user" as defined in “Sale Conditions”
Have a minimum age of 18 years
Owning and provide a valid e-mail address
Be eligible to enter into legally binding contracts
To be the owner of a valid Visa or MasterCard credit card for payments, or a verified PayPal account or a bank account.
bluefields.it reserves the right to refuse any request for your purchase. Each time the order is accepted, the system will send the customer an email notification.

11. Trade policy e mission

"Sugo Snc di Federico Sacchi and Cristian Antolini" has designed, programmed and published the site bluefields.it in the name and on behalf of "Bluefields Sas di Mingozzi Maria & C.": the aim is to offer a service exclusively to "Bluefields Sas di Mingozzi Maria & C." and its customers.
Items for sale on the site bluefields.it are intended for a "End-user": with this definition, we refer to a natural person acting on bluefields.it with purposes other than his trade, business or profession .
"Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" will not accept trade, buying and selling, with users that do not relate to the category of “End-user” who wish to use the purpose of your site bluefields.it. Finally, we reserve the right not to accept and process orders for goods whose use is not intended to “End-user” or do not comply with trade policies described above.

11. Applicable Law

These "Terms and Conditions" shall be governed in accordance with the laws in force in Italy. In the case of disputes between bluefields.it users and administrators in companies "Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc", jurisdiction shall be determined by the Courts of Bologna.

 

Terms of sale


 

1. Preamble

The offer and sale of products on the website bluefields.it are governed by what exposed above in this section and in particular from paragraph 2 "Sales contract".
Purchased products on bluefields.it are sold directly from "Bluefields Sas di Mingozzi Maria & C." , with registered office in Via Jussi, 30 - 40068 San Lazzaro di Savena 40068 (BO) ITALY, registered in the “registro delle imprese di reg_impr_loc” Italian VAT (IVA) number ; payments, refunds and all monetary transactions generated from the purchases / returns are received, sent and processed by the company “Sugo Snc di Federico Sacchi e Cristian Antolini” (Sugo Snc, Sugo Juicy Solutions, Sugo Juicy Creation, Sugo Solutions, www.sugosolutions.com) with registered office at Via F. de Andrè , 50 - 40014 Crevalcore (Bologna) Italy, registered in the “Registro delle imprese di Bologna” Italian VAT (IVA) number 03269341206, which collects in the name and on behalf of the trader “Bluefields Sas di Mingozzi Maria & C.”: “Bluefields Sas di Mingozzi Maria & C.” has entrusted and gives the commission to “Sugo Snc di Federico Sacchi e Cristian Antolini” to manage the website bluefields.it and the transactions generated by the purchase of products or their return.
For any further information you can contact bluefields.it via the service offered by "Sugo Snci" (Sugo Juicy Solutions, Sugo Juicy Creation, Sugo Solutions) by writing to the e-mail address "support@bluefields.it" (help and information on purchases) and "support@bluefields.it" (General information) or via the ' contact us ' link which can be found at the bottom of the page.
For any other legal information, please see the sections: “Terms and conditions”, “Privacy Policy” and “Return Policy”.
By placing an order you make an offer to purchase a product and accept "Sales contract" that is described in paragraph 2 of this page.
Keep in mind that, as indicated in the “Terms and Conditions”, more specifically in paragraph 11 "Trade policy and Mission", the seller "Bluefields Sas di Mingozzi Maria & C.", on bluefields.it, offers for sale products and carries out its e-commerce activities exclusively to its users that are "End-user": with this definition we are talking about a natural person acting on bluefields.it for purposes unrelated to its trade, business or profession..
"Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" will not accept business, buying and selling, with users who are not related to the category of “End-user” who wish to use the purpose of the website bluefields.it. Finally we reserve the right not to accept and not fulfill orders for goods whose use is not destinated to the final consumer or orders that do not comply with the trade policies described above.
The following "Sales contract" rules exclusively the offer, forwarding and acceptance of purchase orders for products sold on bluefields.it; therefore not include the supply of services or the sale of products found on other websites different from bluefields.it that are accessible, for example, through links, banners, hyperlinks, etc present on this website.
bluefields.it, and more specifically "Bluefields Sas di Mingozzi Maria & C." and "Sugo Snc" are not responsible for the provision of services by other websites different from bluefields.it” or the conclusion of e-commerce transactions between bluefields.it users and other people, company or agencies.
Italian is the official language in order to conclude the contract with bluefields.it. Texts present in other languages have only addiction feature than those in Italian.

2. Sales contract

When the user (hereinafter referred to as "customer") places an order automatically accepts the introduction of point 1 “Preamble” to these “Sales Conditions” and the following “Sales contract” with "Bluefields Sas di Mingozzi Maria & C." (hereinafter referred to as "seller") and "Sugo Snc di Federico Sacchi and Cristian Antolini" that handles payments, refunds and all monetary transactions generated from the purchases / returns of products, both in the case where he is registered to bluefields.it community or that finalizes the purchase with "Checkout as a guest” later described.
The system, receiving the order, will send an e-mail: this will be only a confirmation of receipt and does not ensure the acceptance of the order. The contract will not be concluded until we will send you confirmation via e-mail that the products you ordered were sent to you. Only the goods sent at the time of shipment and listed in the final e-mail confirmation will be included in the definitive contract.
a) Mandatory requirements
In order to become a customer and then place orders on bluefields.it, the user claims to own the following mandatory minimum requirements:

Being a "End-user" as defined in the Preamble to the Sales Conditions
Have a minimum age of 18 years
Owning and provide a valid e-mail address
Be eligible to enter into legally binding contracts
To be the owner of a valid Visa or MasterCard credit card for payments, or a verified PayPal account or a bank account.
b) Pricing and Availability
All orders are subject to availability and confirmation of the order price: the goods for sale on bluefields.it are also on sale at the same time in physical stores (retail shop in Bologna city, Italy) of "Bluefields Sas di Mingozzi Maria & C.". It can therefore happen that the purchase of the same product could be completed simultaneously online on bluefields.it and in the physical store: in this case "Bluefields Sas di Mingozzi Maria & C." will give priority to the customer who is in the physical store and who has already directed to counter checkout. “Sugo Snc” will refund any payments already sent by the user if the order is placed in the meantime of the customer present in the physical shop. The refund will be made to the customer who have paid for the goods of bluefields.it through cancellation of the charge on the credit card, refunding money to the Paypal account or bank transfer according to the method of payment he has chosen. If the customer choose to pay cash on delivery order will be canceled, the customer informed and obviously no payment will be required.
In the case of lack of availability of the product the seller will promptly inform the customer concerning with the impossibility to complete the Sales Contract: in any case it will be done within thirty (30) days from the day following that on which the order is placed.
Our staff tries to ensure that all details, descriptions and prices which appear on bluefields.it are accurate: nevertheless it is possible that errors occur, mainly due to the creation of the database with the consequent risk of human error. If we discover an error in the price of products that the customer has ordered, he will be informed as soon as possible and will have the right to choose whether to reconfirm the order with the correct price or cancelling it. If we are not able to contact the customer, we will consider the order cancelled. If, following a change in the price, the customer decides to cancel the order after he already paid products, than he will receive a full refund.
If applicable, the price is inclusive of VAT. Delivery costs will be added separately; these additional costs are indicated clearly and are included in the "Grand total".
c) Payments
bluefields.it accepts the following payment methods:

Credit Card
Paypal
Bank transfer in advance
Cash on delivery (only for amounts less than or equal to 3000 € grand total and only for shipments in Italy)
All payments will be sent to "Sugo Snc di Federico Sacchi e Cristian Antolini" that handles on behalf of "Bluefields Sas di Mingozzi Maria & C." the website bluefields.it: "Sugo Snc di Federico Sacchi e Cristian Antolini" will send the payments to the seller who will issue an invoice and give all the guarantees required by law.
If the customer chooses to pay by credit card, he will be re-directed to the “Braintree Gateway” bank website by the system: the payment will be sent directly to the “Sugo Snc di Federico Sacchi and Cristian Antolini.”
If the customer chooses to pay via Paypal circuit he will be re-directed to Paypal website from our system: the payment will be sent to the address info@sugosolutions.com, belonging to "Sugo Snc" and can be done through a Paypal account, or, if the user does not have one, providing only the the credit card data required.
If the customer chooses to pay by bank transfer, the IBAN (or SWIFT Code) belonging to “Sugo Snc” will be indicated in the purchase process at "5" (payment information)
In the case of cash on delivery bluefields.it only accepts cash (not check). The ammount will be left to the forwarder responsible for delivery: this form of payment is accepted only for amounts with "Grand total" less than or equal to 3000 €. This because, under the laws in force in Italy at the time of purchase, payment is allowed for cash only for maximum amounts of 3000 €. If the customer buys goods for more than 3000 € will be impossible and forbidden to accept payment on delivery.
d) Purchasing procedure
To finalize the Sales contract for one or more of the products on bluefields.it, the customer must complete the order form in electronic format and transmit it to the seller, via computer, following the instructions as follow:

Choose your product and click on "add to cart". The cart is a virtual location for the registered user (or generic customer) that stores items previously selected and ready to be paid. Adding items to the cart does not guarantee to complete the purchase. Items in your cart will remain at the disposal of other users simultaneously online and customers present in the physical store up when one of them finishes the operation of purchasing procedure.
The customer can add items to your cart and find them at the opening of the next session of the browser thanks to the "cookies" (for information about cookies, please consult our Privacy Policy & Cookies), but this does not guarantee their actual availability: when the customer will proceed with payment or when he will come back on his cart, then he will receive a warning if some items have been sold in the meantime.
When the product selection is complete, the customer must examine the shopping cart for a summary and control: to enter on it the customer must click on the link "my cart" displayed at the top right of any page or by clicking on the link showing the preview of the cart with selected items displayed on the left column of any page.
If the user is logged into its account as Italian or European (EU) then the cart always indicates the total amount payable including VAT. If he is a foreign non taxable customer then the amount will be without VAT. Please remember that bluefields.it only sales to customers who are part of the category "End-user", so the exposure of Italian VAT is just information and it can be separated, where possible, to foreign customers. If the customer purchases as an unregistered guest and he adds products to cart, then the value of "Grand total" will be updated with/without VAT when he will define the destination.
If the goods in the basket is actually the one desired as the customer's control, he will click to the link "Proceed to Checkout" displayed at the bottom of the cart or "Chekout" displayed in the top right of any page. The word "Checkout" represents and is virtually the cash counter of the e-shop bluefields.it.
If the customer has not yet logged in as a registered user can now choose to complete the purchase in three ways: as guest, registering at the site bluefields.it becoming a registered user or logging into your account. In the first case the customer will still provide some mandatory data required to manage the order as, but not limited to, billing address, shipping address and e-mail contact..
The Checkout is divided into six steps: selecting the method of Checkout, billing information, shipping information, shipping method, payment information, order review. In the shipping method the customer chooses how they prefer to receive the order; in the payment information he chooses the payment method and obtain the necessary information to send the payment for the order.
In the sixth point of the Checkout the order will be summarized and the customer will see the cost of the goods ordered, the possible cost of shipping and taxes where applicable: clicking on "place order" the customer will complete the purchase process on bluefields.it and accept this Sales contract.
Before purchasing products and finish the purchase process in the review of the order, the customer must declare to have read and accepted the terms and conditions illustrated here, the Privacy Policy and the Return Policy: without this confirmation through the mark (check) of the box your order will not be considered.

3. Warranty

The products sold on bluefields.it are guaranteed by "Bluefields Sas di Mingozzi Maria & C." that exercises retail in their physical stores or online through bluefields.it. Only luxury brand and top quality products are offered for sale. The Seller has purchased these products directly from the manufacturers of fashion brands, retailers and official distributors, carefully selected according to the standards of the highest level of quality demanded by "Bluefields Sas di Mingozzi Maria & C.".
"Bluefields Sas di Mingozzi Maria & C." is an official dealer of all brands sold on the site bluefields.it.

The Seller sells quality products that match market standards, do not sell used products, irregular or vintage. However, the clothing and fashion accessories is constantly evolving and offers treatments on objects: this may be inconsistent with the quality according to the terms of the judgment of the customer, which is why bluefields.it will take care of specify conditions in the description of each product . We kindly ask to the customer to take more vision of the product description and ask for further information on the ad, or if the images should create doubts we again invite the customer to contact our customer service "sales@bluefields.it" for any information.
The images and the colors of the products sold on bluefields.it may not exactly correspond to the real ones due to the Internet browser or monitor used: bluefields.it disclaims any responsibility about the possibility that, due to a particular configuration or malfunction of computer, browser or screen used by the customer, the colors of the products shown on the site appear to be slightly different than the real ones.
bluefields.it offers a return policy as defined by the Italian law: for the return policy conditions we kindly ask to the customer to read the Information on “Return Policy” page.

4. Discount coupon codes

bluefields.it can offer codes, "Discount Coupon Code" or "Voucher," to account holders or users who are registering to the wesite community, these codes may only be applied to purchases made through the account for which a discount code is offered and registered, so they are personal and not transferable.
The codes can have various origins and are generated without prior notice, also will always be communicated to the concerned individual.

Codes are not cumulable. You can only use one per order
The use of a code could be done with a maximum spending limit: it will be indicated if it is fixed
Some brands may be excluded from certain promotions
A code can not be applied to orders already processed (placed and sent to our system)
If the customer is in possession of a code will have to write it in the space that appears in step "6" of the checkout process ("Order review") named "Discount Codes" and then click "Apply Coupon": the total amount of the charge will be updated automatically.
Codes can be discounts, promotions or initiatives that can be applied in different ways: for example, a discount defined in a precise and indicated monetary value or a discount defined in a percentage on the purchase amount. The code in monetary value can not in any way be converted to money to be sent to the customer: it will always be an applicable discount on the purchase; also it will apply only to products whose sale value exceed at least € 10 the value of the code.
Conditions of use governing codes discount coupon will be specified at the time of their issue.

5. Gift Voucher codes

The customer may purchase a code corresponding to a "Gift".
Through this procedure, identical to that for the purchase of a branded product, he will buy a code that will then be sent to a person known by the purchaser. The sending of the code can be made via e-mail or hard copy. The code will be tied to a monetary value and set at a limit defined by the buyer at the time of purchase: the recipient of a "gift" will receive this code and will apply it as the “Discount Coupon codes” during the purchase.
The code is not divisible and it applies to purchases generating totals greater than or equal to the value of the code itself: that is, if it is the value of € 100, your gift recipient can apply only for one purchase that, added any delivery charges and taxes, will give a total amount equal to or greater than € 100. It will not be possible for example to apply to a purchase of € 50.
Gift Vouchers have a duration of 12 months starting from the date of purchase.
We can not accept any responsibility for stolen or deleted gift vouchers.
We will ship or send by e-mail the gift voucher as soon as payment is confirmed or on the delivery date that you specify (if later): we can not take any responsibility for any delay in delivery
The buyer is the only responsible for what is indicated as e-mail or delivery address where we have to send the gift voucher. We can not take any responsibility if a gift voucher is used by someone other than the recipient, if the e-mail or delivery address entered is incorrect. In addition, we can not take responsibility for any gift vouchers lost or used by someone other than the recipient after they are sent. Make sure that the recipient received the gift voucher, as it is his responsibility to keep information secure the good.
The common e-mail services may block the vouchers sent by e-mail with spam filters: the recipient should check these filters. We can not take any responsibility if a gift certificate is not delivered to the e-mail address of the recipient due to spam filters, firewalls, the capacity of the recipient's mailbox or any other factors beyond our control.
Conditions of use governing codes gift voucher will be specified at the time of their issue.

6. Shipping and delivery of products, duties

bluefields.it ships its products, where possible, with the reliable service offered by UPS Express Courier: when you use this carrier all shipments, in Italy and in the world, are traceable. The UPS tracking number will be provided to the customer at the time of shipping, so that he can follow the progress of your shipment.
If the use of UPS is not possible we can send by National Post (Poste Italiane) giving the buyer a tracking number, but this does not ensure traceability: it could be the case of Russia, which will have the costs given for the non European destinations (not EU) but will always be sent by Post, with times ranging between 20 and 30 working days. We invite customers to contact us for any further information on delivery times.
Finally, in the case where bluefields.it will receive orders to be delivered in areas not served by regular shipping services, we may reserve the right to cancel the order and refund the value to the purchaser, without penalty.
Shipping times may change according to availability and any estimates relating to delivery times are approximate and limited to Italian territory.
Shipments are always and only after receipt of payment by "Sugo Snc di Federico Sacchi e Cristian Antolini": we specify that in case of payment by bank transfer you will wait for the actual crediting in Italian currency on account of "Sugo Snc": sending a bank transfer receipt does not constitute proof of receipt of payment. Orders will be processed as soon as possible: the delivery time depends on the hour of receipt of the order. For orders for which payments are received on weekends they will be processed with shipment from Monday morning next, for those whose payments are received on a holiday, the shipment will be processed from the first working day thereafter.
The exceptions are summer closures or holidays such as Christmas, in which case a banner (warning) shown in the homepage of bluefields.it will inform you of delays or estimated delivery times which are different from those shown here.
bluefields.it uses three types of UPS service:
a) Italy and Europe: Standard Service, delivery within 3-4 working days from shipment
b) Italy: Express*Service, delivery within 1-2 working days from shipment
c) Rest of the World: Express Saver Service, variables delivery times, available to more than 215 countries and territories.
Here is a summary of simple reading of shipping costs:

Destinations in Italy: Standard Service costs € 10 and it is free for orders which have a total, excluding shipping costs, equal to or greater than € 100, the Express service is always a fee and will be charged 20 € per order.

Destinations in Europe, in countries which are part of the EU: the Standard service is DDP (Delivery Duty Paid), it will cost € 20 and is free for orders with a total, excluding shipping costs, equal or greater than € 200.

Destinations in Europe, in countries outside the EU: the Standard service is DDU (Delivery Duty Unpaid) it will cost € 35 and is free for orders with a total, excluding shipping costs, equal to or greater than € 500. Customs fees, import duties and local taxes are the responsibility of the recipient, so the total cost of transport will be always 35 € / Free + duties.

For destinations in the rest of the world: the Express Saver Service is DDU (Delivery Duty Unpaid) it will cost € 50 and is free for orders with a total, excluding shipping costs, equal or greater than € 500.

Customs fees, import duties and local taxes are the responsibility of the recipient, so the total cost of transport will always be 50 € / Free + duties.

* Delivery to Basilicata, Campania, Calabria, Puglia regions and Italina Islandsmay take an additional day.
UPS courier deliveries from Monday to Friday during office hours. In the case in which the first delivery should not be withdrawn for the absence of the recipient 2 more delivery attempts will be made in the following days (for a total of 3 delivery attempts). After the third attempt, the order will be returned to our warehouse. The Express service request will be taken over only to orders placed before 12.30 am: for requests received after that time the 24/48 hours will be worth from the day following the order.
Clients who live in countries that are not part of the European Union (EU) are exempt from Italian VAT and do not receive the charge of it. At present, countries that are part of the European Union are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
All shipments are accompanied by an official invoice and waybill stating the value of individual items in Euro (€): it is inserted into the box. Invoice shows the discounted amounts for outlet items.
When the customer receives the goods, please carefully check the package before affixing a signature proof of delivery of the shipment. In the event that any item is damaged or if the tape was tampered with, the customer is asked to sign the receipt “provision” or to refuse delivery. In case the shipment is accepted with a unauthorized signature or in case in wich are found evidence of tampering of the box, the customer should immediately report the incident to the local office of competence of the courier and contact us by sending an e-mail at
support@bluefields.it.

7. Acceptance of Sales Conditions

By submitting the order form, the customer confirms that he has read and accepted these Sales Conditions, the Terms and Conditions, Privacy Policy and Cookies and the Return Policy
bluefields.it may change these Sales Conditions at any time: we will send an e-mail to users to inform them when this happens, but we encourage all customers to read this section periodically to check for changes.

 

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